Refund policy

We want you to love your Mulatto Coffee. If something isn't right, we'll always do our best to make it right.

Damaged or incorrect orders If your order arrives damaged, incorrect, or with a quality issue, please email us at info@mulattocoffee.com.au within 7 days of receiving it. Include your order number and a photo of the issue and we'll arrange a replacement or refund straight away.

Change of mind Because our coffee is a fresh, perishable product, we're unable to accept change-of-mind returns on opened bags. If a bag arrives unopened and you've changed your mind, contact us within 7 days of delivery and we'll work something out.

Not happy with the taste? Specialty coffee can take a little dialling in depending on your equipment and grind settings. If you're not getting the results you expected, email us before giving up — we're happy to help troubleshoot. If we genuinely can't sort it out, we'll make it right.

Subscriptions You can pause, skip or cancel your subscription at any time through your account portal. We don't offer refunds for subscription orders that have already been dispatched, but if something goes wrong we'll always find a solution.

Contact Mulatto Coffee · 11 Koorala Street, Manly Vale NSW 2093, Australia · 0415 755 766 · info@mulattocoffee.com.au