Cancellation policy

At Mulatto Coffee, we want your subscription to work for you — not the other way around. Here's everything you need to know about managing, pausing or cancelling your subscription.

Cancelling your subscription
You can cancel your subscription at any time through your account portal — no phone calls, no forms, no questions asked. Log in, go to your subscriptions, and cancel with one click.

Cancellations must be made before your next billing date to take effect for that cycle. If your order has already been processed and dispatched, we're unable to cancel it for that delivery — but your subscription will not renew after that point.

Pausing your subscription
Need a break? You can pause your subscription for as long as you need from your account portal. Your subscription will resume on the date you choose.

Skipping a delivery
Going away or already well stocked? Skip your next delivery from your account portal before your next billing date. Skipping is free and has no impact on your subscription.

Changing your subscription
You can change your coffee, bag size, grind or delivery frequency at any time through your account portal. Changes take effect from your next billing cycle.

Refunds on subscription orders
We don't offer refunds on subscription orders that have already been dispatched. If your order arrives damaged or incorrect, email us at info@mulattocoffee.com.au within 7 days and we'll make it right immediately.

Questions?
Email us at info@mulattocoffee.com.au — we reply within 1 business day.

Mulatto Coffee · 11 Koorala Street, Manly Vale NSW 2093, Australia · 0415 755 766